Shipping & Returns

We ship direct to you via courier, anywhere in New Zealand (NZ) offering free shipping on orders of $85.00 or more. Orders under $85.00 in NZ have a shipping fee of $9.50 only.

We use Fastway Couriers (NZ) Ltd as our courier of choice, goods ordered will be despatched via their excellent weekday services, Monday to Friday, at normal business hours when your order is complete.


Prices shown on the website are in New Zealand dollars ($NZD), inclusive of Goods and Services Tax (GST). All transactions will be processed in New Zealand dollars.

In the event of an over-charge when purchasing products from our website, PETCARE - Dannevirke undertakes to refund any such overpayment.


Customer refunds/returns will be managed by arrangement with the customer and PETCARE - Dannevirke. NOTE: Customers are responsible for freight costs associated with returned goods.